Description and qualifications

Job Title: Associate Information Specialist
Date: 9/9/20
Department: Paralysis Resource Center

Organization and Position Summary:
Christopher & Dana Reeve Foundation is dedicated to curing spinal cord injury by advancing innovative research and improving quality of life for individuals and families impacted by paralysis.

Today, we seek a full-time Associate Information Specialist(IS) for the 12-8pm EST shift. This individual will provide information and referral services to people with paralysis, their families and their caregivers. This position is responsible for using resources (i.e. fact sheets, educational materials, customized research) to answer client questions and help them navigate through the complexities of paralysis.

Additionally, the individual is responsible for performing job duties, interacting with community and coworkers and managing self in a manner consistent with, and in support of, the organization’s mission and core values.

Consideration will be given to remote candidates.

Responsibilities:

  • Respond to inquiries via phone, email and mail, gathering and entering client information into the database
  • Provide materials and guidance when answering questions and compile and send out information packets
  • Contribute to social media presence by posting information and responding to messages on Reeve Facebook page and online community forums
  • Perform literature searches to customize answers, forward new resources for inclusion in fact sheets
  • Participate in testing new features/functionality of client database as needed

Additionally, this individual will perform periodic accountabilities such as:

  • Exhibiting at national conferences to promote and explain Paralysis Resource Center’s (PRC) services
  • Write blogs related to paralysis
  • Attend webinars and in-service sessions to expand knowledge base
  • Participate in grant reviews as needed
  • Moderate webinars as required

Job Qualifications:

Education

  • Two-year college degree required.
  • Four-year college degree preferred.
  • Ability to obtain and maintain accreditation as a Community Resource Specialist in Aging and Disability by the Alliance of Information and Referral Systems (AIRS)
  • Successful completion of an internal three-month training program to learn about the various types of paralysis, the secondary conditions caused by the paralysis, resources available to clients, and how to use the in-house database.
  • Experience or Job Knowledge: 1-3 years’ experience in a related field preferred. Excellent telephone etiquette and a high comfort level of communication via phone. Interest in assisting individuals living with paralysis, their families and caregivers.
  • Language Skills: Excellent English verbal, written and communication skills.
  • Computer/Technical: Advanced level MS Office Suite Skills. Basic knowledge of Social Media sites. Advanced data entry skills.
  • Behavioral Attributes: Ability to show empathy and compassion; establish rapport with clients quickly. Candidates should be organized, detail oriented, and be able to multitask and prioritize cases.
  • Physical Demands/Office Environment: Typical Office Environment
  • Travel: Occasional travel to expos or exhibits. Travel 3-4 times per year by plane and car with some overnight stays.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

How to Apply:
Please send resume along with cover letter by email to: [email protected]

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily, with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

The Foundation is committed to providing a work environment free of harassment and discrimination that supports individual dignity and respect. Accordingly, the Foundation maintains a strict policy prohibiting sexual harassment, unlawful harassment and any type of discriminatory treatment because of any “Protected Characteristic”.