Description and qualifications

Date: 3/21/22

Position Title: Information Specialist Coordinator/Translator

Christopher & Dana Reeve Foundation is dedicated to curing spinal cord injury by advancing innovative research and improving quality of life for individuals and families impacted by paralysis.

Today, we seek a full-time Information Specialist (IS) Coordinator for the National Paralysis Resource Center (NPRC). This individual will provide information and referral services to people with paralysis, their families and their caregivers. This position is responsible for using resources (i.e., factsheets, educational materials, customized research) to answer client questions and help them navigate through the complexities of paralysis.

As translator, this position requires bilingual written and oral skills in English and Spanish and fluency in both languages as translation of English materials into Spanish is a major responsibility.

Additionally, the individual is responsible for performing job duties, interacting with community and coworkers and managing self in a manner consistent with, and in support of, the organization’s mission and core values.

Job Responsibilities:

· Respond to inquiries via phone, email and mail in a timely manner, gathering and entering statistics into the database

· Provide materials and guidance when answering questions and compile and send out information packets

· Contribute to social media presence by posting information and responding to messages on Reeve Facebook page and online community forums

· Moderate Nurse Linda and other webinars to support the speaker and to promote NPRC services

· Perform literature searches to customize answers, forward new resources for inclusion in fact sheets

· Participate in testing new features/functionality of client database as needed

· Translate news articles, blogs factsheets, booklets etc. into Spanish

· Translate and update Spanish language and international fact sheets

Additionally, this individual will perform periodic accountabilities such as:

· Exhibiting at national conferences to promote and explain the National Paralysis Resource Center’s (NPRC) services

· Write blogs related to paralysis

· Attend webinars and in-service sessions to expand knowledge base in paralysis and disability fields

· Participate in the internal review committee for Quality-of-Life grant approvals

· Assist in translating the NPRC’s book into Spanish every few years

Qualifications:

· Two-year college degree required

· Four-year college degree preferred.

· Ability to obtain and maintain accreditation as a Community Resource Specialist in Aging and Disability by the Alliance of Information and Referral Systems (AIRS)

· Successful completion of an internal three-month training program to learn about the various types of paralysis, the secondary conditions caused by the paralysis, resources available to clients, and how to use the in-house database.

· 1-3 years’ experience in a related field preferred

· Excellent telephone etiquette and a high comfort level of communication via phone

· Interest in assisting individuals living with paralysis, their families and caregivers

Language Skills:

· Excellent verbal, written and communication skills in both English and Spanish required

· Ability to translate from English to Spanish and vice versa, orally and in writing required

Computer/Technical Skills:

· Advanced level MS Office Suite Skills

· Basic knowledge of Social Media sites

· Advanced data entry skills

Candidate should: (behavioral attributes)

· Demonstrate the ability to show empathy and compassion; establish rapport with clients quickly

· Be organized, detail oriented, and be able to multitask and prioritize cases

Travel:

· Occasional travel to expos or exhibits to exhibit

· Travel 2-4 times per year by plane and car with some overnight stays.

Physical Demands/Office Environment:

This position is primarily a sedentary role but will have periods of physical activity. The person in this position may need to occasionally move about inside the office to liaise with internal staff, access files, office machinery and a copy machine/printer. As stated above, the position involves some travel. In addition, this person will need to be able to set up live events, including exhibit booths, stages for presenters and displays. They will need to be able to lift up to 30 lbs.

The Foundation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily, with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

The Foundation is committed to providing a work environment free of harassment and discrimination that supports individual dignity and respect. Accordingly, the Foundation maintains a strict policy prohibiting sexual harassment, unlawful harassment and any type of discriminatory treatment because of any “Protected Characteristic”.

Send a cover letter and resume to [email protected]