Description and qualifications

Christopher & Dana Reeve Foundation

Job Title: Associate Information Specialist (Bilingual)/Translator
Date: 12/13/18
Department: PRC
Non-Exempt
Job Reports To: Senior Director, PRC

The Information Specialist assists Paralysis Resource Center (PRC) clients to navigate life with paralysis by providing comprehensive information, resources, and referral services related to individuals living with spinal cord injury, mobility impairment, or paralysis. The IS position involves contributing to information products and becoming a subject matter expert in the area of paralysis. This position ensures that the PRC clients are aware of all the Reeve Foundation core programs and services as relevant to their personal circumstances.

As translator, this position requires excellent bilingual written and oral skills in English and Spanish and the person must be fluent in both languages as translation of English materials into Spanish is a major responsibility of this position.

Responsibilities:

  • Translate news articles, blogs, factsheets, book chapters, etc. into Spanish
  • Translate and update Spanish language fact sheets
  • Assist in translation of the PRC’s book into Spanish every two to three years
  • Respond to inquiries by telephone, e-mail and mail in English and Spanish, gathering and entering statistical info for IS database
  • Perform literature searches to customize answers; forward any new resources to supervisor for inclusion in fact sheets
  • Provide materials and guidance when answering questions and compile and send out information packets
  • Participate in testing new features/functionality of client database as needed
  • Exhibit at national conferences to promote and explain the PRC’s services to various audiences and clients
  • Attend webinars and in-services to expand knowledge base in paralysis and disability fields
  • Contribute to social media by posting information and responding to messages on the Reeve Foundation Facebook page and online community forums
  • Write an occasional blog on a paralysis-related topic in English or Spanish as needed
  • Obtain and maintain accreditation as an Information Specialist by the Alliance of Information & Referral Systems (AIRS)

Skills and Abilities:

  • Excellent verbal, written and interpersonal skills and the ability to communicate effectively with people. Excellent phone etiquette and a high comfort level with communication via phone are required
  • Must be able to communicate in both English and Spanish fluently both orally and in written format. Translation skills are necessary
  • Compassionate, customer service oriented; willing to go above and beyond to meet the clients’ needs
  • Demonstrated knowledge in the use of MS Office software and the ability to anticipate and address the organization’s data collection, publication, and dissemination needs
  • Strong organizational skills; ability to multi-task and prioritize work
  • Ability to create and enter records in a database
  • Ability to maintain confidentiality of clients
  • Ability to empathize and be non-judgmental with others who are going through difficult and stressful times
  • Excellent teamwork skills
  • Interest in assisting individuals living with paralysis, their families and caregivers

Minimum Requirements:

  • Bachelor’s Degree and a minimum of 2 years of related work experience
  • Certificate in Spanish translation is a plus
  • Certificate in Spanish translation is a plus

How to Apply:
Please send resume along with cover letter by email to Felice Fullem at: ffullem@christopherreeve.org

NOTE:
Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time