What it means to be an Information Specialist

Posted by Reeve Staff in Daily Dose on May 21, 2019 # News

As we celebrate the Paralysis Resource Center’s (PRC) milestone of 100,000 families served since 2002, we wanted to spotlight a few of the people who made this achievement possible. Our Information Specialists (IS) are the pulse of the PRC, being the first point of contact for individuals and families in need of resources. We asked one of our IS team members, Jennifer, to give her perspective on what it means to be part of this team.

What first interested you about the position?

Starting in high school, and being a part of my youth group and volunteering in college I always knew I wanted to help others in need. When this opportunity came to me I knew it was the right fit and direction for me. What really interested me in the position was the community and being able to make a difference in people’s lives whether big or small. The Information Specialist position was my chance to fill a need.

What is your best/favorite part of being an Information Specialist?

At the root of being an Information Specialist, it is all about the people and our clients, but the daily interactions with the community are my favorite part. Being able to put myself out there to provide the information and resources is a great experience. Another great thing about being an Information Specialist is being able to work in a team with other talented and compassionate members.

Was there a time that you helped someone and saw a profound impact on them related to our services?

With doing to this job since 2004 there have been many moments of profound impact. A few moments resonate with me, there was a client who was able to get some funding for some home modifications. Something as simple as widening their doorways made a world of difference to them. Another moment was providing support to a couple going through some extreme and dire circumstances. I was able to work with them one on one through several calls and emails and connect them with some resources that truly made a difference.

What is the hardest part of this position?

The hardest part of the position is the emotional aspect. Callers are very stressful and emotional situations. It is my job to work with them and get them correct and relevant resources, that is not always easy when there is a layer of emotion during the call. Being supportive through the ups and downs of a call can be very hard but also rewarding to be a source of help and hope.

Thank you to our Information Specialists who are here every day, providing a lifeline of services to those who need it most. For information on our programs and resources, you can contact Jenn or one of our other Information Specialists by visiting ChristopherReeve.org/ask.

The National Paralysis Resource Center website is supported by the Administration for Community Living (ACL), U.S. Department of Health and Human Services (HHS) as part of a financial assistance award totaling $8,700,000 with 100 percent funding by ACL/HHS. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by ACL/HHS, or the U.S. Government.